Account and Billing
Manage your workspace, seats, plans, and usage — and understand exactly what you'll be billed.
Last updated February 2026
Managing your workspace
Your workspace settings live under Settings. From there you can:
- Invite and remove team members.
- Manage seats and roles.
- Control data region and retention windows.
- Export or delete your data at any time.
Understanding usage
The usage meter on the dashboard shows events sent this cycle, projected to month end. When you cross 80%, you’ll see a heads-up in-app — nothing about your pipeline changes.
Invoices
Invoices are generated at the end of each cycle and available under Settings → Billing. All prices are in USD; your payment provider may add local taxes.
If you need a copy for accounting, support can resend any invoice from the last 24 months.
Frequently asked questions
When does my billing cycle start?
The cycle starts the day you upgrade. Usage is measured in events per cycle, and you're billed at the end based on actual usage.
Can I change plans mid-cycle?
Yes — upgrades apply immediately and are prorated. Downgrades apply at the next cycle start.
What counts as a billed event?
Every event your SDK or API sends counts toward your monthly volume. The dashboard shows a live usage meter so there are no surprises.
Do you offer refunds?
We offer a 30-day money-back guarantee on annual plans. Just email hello@vireo.dev and we'll sort it out.